Reaply or TrustYou for your properties?
TrustYou’s CXP is a guest-experience platform for hotels and hotel groups. Reaply is a customer-intelligence platform for several location-based sectors, from retail and hotels to restaurants and real estate. Here are the public facts.
Reaply and TrustYou, side by side
What each company publishes, including what each plan contains.
Criterion
Reaply
TrustYou
Sectors
Businesses with physical locations: retail and luxury, hotels, restaurants, real estate agencies, healthcare, multi-location networks
Hotels and hotel groups
Published price
Prices published per location on reaply.ai (Solo, Custom); Enterprise on quote
Prices published per property on its pricing page (Lite, Essential, Professional), billed annually
Billing and buying
Online self-serve ordering, up to 200 locations; monthly plans cancellable at any time (effective at the end of the paid month)
Prices shown with annual billing; “Get started” leads to a contact form
AI review replies
Automatic replies in your brand voice are included in the plans; published within your rules, with topics you mark as sensitive routed to your team
Response AI on the Professional plan (not on Lite or Essential), 23 languages; the team reviews and edits before publishing
Review sources
Reviews from Google, Tripadvisor, Booking.com, Trustpilot, Yelp, Facebook, Deliveroo, Uber Eats and other platforms, plus Reaply’s own QR-code and post-visit surveys; CRM and PMS connected with you
55+ review sources, including Google, Booking.com and TripAdvisor
Surveys
QR-code and post-visit surveys
Pre-, during- and post-stay surveys: none on Lite, 1 on Essential, unlimited on Professional
Competitor benchmark
Each location compared with nearby competitors on Google and with your other locations, by region
Comparison with 5, 6 or 7 direct competitors depending on the plan
Website languages
English and French
English, German, Japanese
Integrations
API and MCP connector for your AI assistants (ChatGPT, Claude…); CRM and PMS connected with you
PMS connectivity from the Essential plan
Sources for TrustYou: its public pages, read on 7 November 2026. Reaply: reaply.ai and its subscription terms. Report an error: contact@reaply.ai. trustyou.com/cxp · trustyou.com/pricing
Why teams choose Reaply.
Every review platform, AI analysis, competitor benchmarks, actions and on-brand replies in one platform, with published prices and online ordering.
Beyond hotels
Reaply covers several location-based sectors, including retail, restaurants, real estate agencies and healthcare. TrustYou CXP is presented for hotels.
Monthly billing, online ordering
Reaply offers monthly plans cancellable at any time and online ordering. TrustYou shows annual billing and a contact form.
A French website
Reaply’s website is in English and French. TrustYou’s is in English, German and Japanese.
A few useful answers.
Keep exploring
Compare on your own locations.
Bring two or three locations and the questions your teams ask today. We will show what Reaply finds in 30 minutes.
