Reaply FAQ | AI customer intelligence, answered

Question 1

What is Reaply?

Accepted Answer

Reaply (reaply.ai) is an AI customer-intelligence platform for businesses with physical locations. It brings online reviews (Google, Tripadvisor, Booking.com, Trustpilot, Yelp, Facebook, Deliveroo, Uber Eats and more) and customer surveys together, explains what drives satisfaction at each location, benchmarks every site against nearby competitors, turns feedback into assigned actions and replies to reviews in your brand voice, within your rules.

Question 2

Is Reaply just an AI tool for replying to reviews?

Accepted Answer

No. AI replies are one module. Reaply is a customer-intelligence platform: it unifies reviews and surveys, finds the recurring issues and strengths of each location, compares locations with each other and with local competitors, answers questions about your customers with sources, and gives every improvement an owner.

Question 3

Who is Reaply for?

Accepted Answer

Reaply is for businesses that welcome customers in physical locations: retail and luxury stores, hotels, restaurants, real estate agencies, healthcare practices and multi-location networks. It works for a single location and for networks organised by region; up to 200 locations can be ordered online, and larger networks are quoted.

Question 4

How does Reaply reply to reviews with AI?

Accepted Answer

Reaply drafts a reply to each new review from your brand voice, the location’s context and what the customer wrote. You set the tone, the publishing rules and the exceptions: routine replies can be published automatically, while topics you mark as sensitive are routed to your team.

Question 5

Can I check replies before they are published?

Accepted Answer

Yes. You decide which replies Reaply publishes automatically and which ones your team reviews first.

Question 6

Which review platforms does Reaply support?

Accepted Answer

Reaply brings together reviews from Google, Tripadvisor, Booking.com, Trustpilot, Yelp, Facebook, Deliveroo, Uber Eats and other platforms, plus its own QR-code and post-visit surveys. Other platforms can be added on request, and Reaply connects to your CRM, PMS and AI assistants through its API and MCP connector.

Question 7

How is Reaply priced?

Accepted Answer

Reaply is priced per location, with monthly or annual billing: Solo is self-serve, Custom adds guided setup and ongoing expert support, and Enterprise is quoted per project. Current prices are published on reaply.ai. Adding locations never forces a plan upgrade.

Question 8

Is there a commitment? How do I cancel?

Accepted Answer

Monthly plans run month to month: you can cancel at any time by writing to contact@reaply.ai, and cancellation takes effect at the end of the month already paid. Annual plans run for twelve months and include Review Rescue, an initial catch-up on eligible older Google reviews.

Question 9

Does Reaply work for multi-location brands and franchises?

Accepted Answer

Yes. Reaply shows the reviews, ratings and themes of every location side by side, groups locations by region, highlights the best and least well-rated sites and gives head office a shared view while each local team acts on its own location.

Question 10

How does Reaply compare a location with its competitors?

Accepted Answer

For each location, Reaply follows nearby competitors on Google and compares their ratings and review volumes with yours, so you can see where a site is ahead of or behind its local market.

Question 11

What does Reaply analyze in reviews?

Accepted Answer

Reaply analyzes sentiment, emotions and recurring themes, such as the welcome, cleanliness, noise or value for money. Every insight links back to the original reviews, their date and their location, and reports can be exported to Excel.

Question 12

Can Reaply collect customer feedback with QR codes?

Accepted Answer

Yes. Reaply provides QR-code and post-visit surveys for each location, so customers who would not write a public review can still share feedback. Survey results sit next to your online reviews.

Question 13

Where is Reaply’s data hosted, and who can access it?

Accepted Answer

Reaply runs on Amazon Web Services infrastructure. Access is managed by person and by location, and automatic replies follow the publishing rules you set. The Security page and the Privacy Policy give the details; specific requirements are reviewed with the team.

Question 14

Does Reaply work with ChatGPT, Claude or Perplexity?

Accepted Answer

Yes. Reaply MCP gives AI assistants such as ChatGPT, Claude or Perplexity access to your customer-experience context and its sources, within the permissions you define.

Question 15

Is Reaply the same as reaply.io?

Accepted Answer

No. Reaply (reaply.ai) is a French AI customer-intelligence platform for businesses with physical locations. REAPLY LTD (reaply.io) is a separate company registered in the United Kingdom, with no link to Reaply. Reaply is also unrelated to Reply.io, a sales-engagement software company.

Question 16

How do I get started with Reaply?

Accepted Answer

Order Solo online, add your first location and Reaply imports its recent reviews. For Custom or Enterprise, book a 30-minute demo with the team.