Reaply or Guest Suite for your locations?
Guest Suite is a French review and local-marketing platform, based in Nantes, for independents and for networks of 5 to 500+ locations: review collection, AI replies, surveys and Google listings. Reaply is a customer-intelligence platform built for businesses with physical locations. Here are the public facts.
Reaply and Guest Suite, side by side
What each company publishes about its offer, for independents and for networks.
Criterion
Reaply
Guest Suite
Who it is for
Businesses with physical locations: retail and luxury, hotels, restaurants, real estate agencies, healthcare, multi-location networks
Independents and networks of 5 to 500+ locations; sectors listed: tourism (hotels, campsites, restaurants), automotive, retail, banking and insurance, personal services, B2B, trades and home improvement, real estate
Published price
Prices published per location on reaply.ai (Solo, Custom); Enterprise on quote
A monthly starting price is published for independents; network and group packs are on quote, with pricing that decreases per location
How to buy
Online self-serve ordering, up to 200 locations; monthly plans cancellable at any time (effective at the end of the paid month)
Independents: online start with a 14-day free trial, no card; networks: personalised demo and quote
Review sources
Reviews from Google, Tripadvisor, Booking.com, Trustpilot, Yelp, Facebook, Deliveroo, Uber Eats and other platforms, plus Reaply’s own QR-code and post-visit surveys; CRM and PMS connected with you
Google, TripAdvisor, Booking, Expedia, Hotels.com, Trustpilot, Pages Jaunes and other platforms; collection by email, SMS, QR code and NFC
AI review replies
Automatic replies in your brand voice are included in the plans; published within your rules, with topics you mark as sensitive routed to your team
AI-Agent with three modes: automatic replies from a response bank, automatic replies checked by its team before publishing, assisted manual replies; the modes available vary by plan
AI analysis
Sentiment, emotions and recurring themes, each insight linked to its source review; an AI analyst you can question; actions assigned to teams
Semantic analysis: recurring themes, sentiment, priorities by frequency, a summary per theme and a monthly report
Competitor benchmark
Each location compared with nearby competitors on Google and with your other locations, by region
Competitor analysis: rating, review volume, freshness and local ranking of the competitors you choose; locations compared with each other
Surveys
QR-code and post-visit surveys for each location; survey results sit next to your online reviews
Unlimited, customisable surveys with NPS and CSAT in its Étoiles and Visibilité packs; sent by email, SMS, QR code or NFC, or triggered from your tools by API
Integrations
API and MCP connector for your AI assistants (ChatGPT, Claude…); CRM and PMS connected with you
Three published APIs (Experience, CRM, Widget), CRM and PMS connectors, single sign-on for networks
Sources for Guest Suite: its public pages, read on 11 November 2026. Reaply: reaply.ai and its subscription terms. Report an error: contact@reaply.ai. guest-suite.com/offres · guest-suite.com/offres/independants · guest-suite.com/offres/reseaux · guest-suite.com/ai-agent · guest-suite.com/centralisation · guest-suite.com/analyse-semantique · guest-suite.com/analyse-concurrentielle · guest-suite.com/feedback · guest-suite.com/nos-apis
Why teams choose Reaply.
Every review platform, AI analysis, competitor benchmarks, actions and on-brand replies in one platform, with published prices and online ordering.
Published prices, networks included
Reaply publishes its prices per location and can be ordered online for up to 200 locations. Guest Suite publishes a starting price for independents; its network and group packs are on quote, after a personalised demo.
Automatic replies included
