Your tools. One connected workflow.
Bring customer signals into Reaply and send the next step to the right destination. Each connection has a clear source, scope and purpose.
Different sources. The same customer story.
Reviews, surveys and service conversations reveal different parts of the experience. Connect the relevant sources while keeping their origin visible.
Public feedback
Bring supported review channels into the analysis with the original text, rating, publication date and source link. Keep channel-specific context attached.
Direct feedback
Connect survey responses and selected customer conversations. Distinguish a private response from a public review before using it in analysis or follow-up.
Business context
Add the approved location facts, service information and brand guidance needed for useful answers. Bring in the relevant fields, not an entire system by default.
The connection is only the beginning.
Useful comparisons depend on reliable context. Match the right accounts to the right locations and understand what each source actually covers.
Map every location
Match source accounts to your location directory, regions and teams. A renamed property or duplicate listing should not become a second location in the analysis.
Keep timing explicit
Distinguish the feedback date from the last successful sync. Historical coverage and update frequency depend on the connector and its access limits.
Handle gaps clearly
Surface disconnected accounts, missing locations and incomplete periods. A gap in collection should not look like an improvement in customer experience.
Send the action with its context.
A useful integration closes the loop. Connect the reply, the responsible team and the outcome back to the customer signal that started it.
Publish on the right channel
Send automatic replies where the connector supports publishing and the account has permission. Read access and reply access are confirmed separately.
Route work to the owner
Send a task or notification with the location, evidence and expected next step. The destination and fields are agreed for each team’s workflow.
Keep the result connected
Track whether an outbound action succeeded and retain its destination reference. Where supported, bring completion status back into Reaply for follow-up.
A few useful answers.
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