Give your AI the context to be useful.

Reaply’s customer experience intelligence in your AI tools: source-linked answers and permitted actions in the same conversation.

Ask about the business, not another export.

MCP provides a standard way for AI applications to use external context and tools. Reaply’s direction is to make relevant experience data accessible with its sources and boundaries intact.

A precise question

Ask which locations mention slow check-in this month. Carry the selected topic, locations and period into the request instead of relying on an ambiguous prompt.

An answer you can inspect

Return relevant feedback references alongside the analysis, with source dates and coverage. The receiving assistant has evidence to cite, not just a disconnected conclusion.

The context of your role

Keep the request within the locations and information the connected identity is allowed to use. A regional question should not silently expand to the whole organisation.

Reading and acting are different permissions.

A connection should expose specific capabilities. The control model separates access to context from permission to publish, assign or update.

Start with the necessary access

Scope the connected identity to the relevant locations and operations. Analysis can remain read-only while action tools are enabled separately for an agreed use case.

Define each action

Specify the destination, required fields and allowed outcome. Check those permissions when an action is requested; a prompt alone cannot grant new rights.

Keep evidence in its place

Treat reviews and imported text as information to analyse. Instructions found inside that content must not redefine the workflow or authorise another action.

From a question to an accountable next step.

Keep the evidence, the action request and its result connected. Your AI conversation becomes a way into the workflow, with a record your team can follow.

Understand the issue

Retrieve the relevant pattern and its original feedback. Check whether the issue is local, shared across locations or too thinly supported for a conclusion.

Coordinate the next step

Ask for reply drafts: they are submitted for the owner’s approval, and the AI never publishes on its own.

Read the outcome